Most Consumers Have Changed Healthcare Usage Since COVID-19 Pandemic, Survey Shows

Commentary by: Chris Gordon, Senior Managing Director, Global Healthcare Services

Now that many states have begun their phases of reopening, the lingering effects on healthcare, including the delivery model and access, are being evaluated with some concern. Patients continue to express anxiety over in-person healthcare visits with the majority of the patient population continuing to feel that additional testing is needed to better understand who has the virus and where they may be interacting with it. While telemedicine and telehealth are helping to fill a current void, there is concern in the short- to medium- term that healthcare providers will continue to have revenue impacts correlated with delayed or declined patient care visits. All of this is further complicated by unemployment concerns and the impact of losing health insurance.

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