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Bar Is Rising For Consumerism In Healthcare, But Providers Are Still Playing Catch-Up

Article written by: Jeff Lagasse, Healthcare Finance, August 20, 2019

Many industries these days cater to an increasingly online, convenience-obsessed and consumer-focused world, and while healthcare is no exception, it has a lot of catching up to do.

The results of Kaufman Hall's 2019 Healthcare Consumerism Index highlight the challenges that legacy healthcare providers face in trying to grasp a firm handhold on the ever-rising bar of consumer needs and expectations. The Index provides a lens to industry performance related to consumerism, based on survey responses from hospitals and health systems nationwide... Read full article here.

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